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Shipping

• Cost: free on every order — no minimum.
• Handling: orders placed before 3 pm on a business day leave our warehouse the same day.
• Transit: 1–3 business days after dispatch.
• Tracking: you receive a tracking number by e-mail as soon as the carrier scans the parcel.
• Import duties: orders outside the European Union may be subject to local duties or taxes, which are paid by the recipient.

We do not ship to PO boxes for insured deliveries. If the address you enter is incomplete, we will contact you before dispatch.

30-day returns

You can return your ring within 30 days of delivery, for any reason.

1. E-mail hello@smartringstore.com with your order number and the words "return request".
2. We reply within one business day with a return address and a short checklist.
3. Send the ring back with all accessories and the original packaging, ideally in the same box.
4. Once we receive and inspect it, we refund the full amount to your original payment method within 10 business days.

Return shipping is paid by the buyer, unless the ring arrived faulty or we shipped the wrong item — in that case we cover it and arrange the pickup.

24-month warranty

Every ring is covered for 24 months from delivery against manufacturing defects in the body, the battery and the charging dock.

Covered: battery losing capacity beyond normal use, a dock that stops charging, sensor or connectivity failure not caused by accident.

Not covered: scratches and cosmetic wear, a lost or stolen ring, damage from abrasive or chemical substances, water damage beyond the stated rating, and damage caused by unauthorised repair.

To make a claim, e-mail hello@smartringstore.com with your order number, a short description and, if possible, a photo or video. Claims are handled locally, and we will tell you whether to send the ring in before you ship anything.

Still need help?

Write to hello@smartringstore.com. We answer within one business day, and usually much faster.